CRM Data Analyst | National Support Centre

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Maven Dental has a real legacy in Australia, having been in operation for over 13 years and forming part of the Abano Healthcare Group. Collectively we provide exceptional patient care at over 105 general dental and specialist practices throughout Australia and engage more than 1450 people. With plans to expand our network, we see exciting growth opportunities over the next 24 months.

About the Position

This newly created role within our Support Centre will play a critical role in the development and delivery of CRM and data driven analytic initiatives. You will be responsible for transforming and optimising customer lifecycle campaigns that lead to an overall uplift in revenue growth and patient retention.

You will play an influential role by driving the data selection for CRM campaigns, developing and delivering analytical dashboards and insights, maintaining patient segmentation profiles, trend analysis and propensity modelling.

About you

You will be an experienced CRM data analyst with a flair for shaping data driven marketing strategies thanks to your strong understanding of customer databases. Your experience will demonstrate your agility in responding to changing business needs, you can move from one task to the next with finesse, and all whilst showing exceptional attention to detail.

What we are looking for in our new CRM Data Analyst

  • 7+ years experience in CRM or Data Analytics roles.
  • Demonstrated experience using CRM and/or marketing automation platforms such as Microsoft Dynamics CRM and Microsoft Click Dimensions for multi-channel campaigns.
  • Demonstrated experience in analytics reporting development using a range of different tools such as Power BI or Tableau.
  • Well-developed experience in the development and monitoring of performance indicators and benefits
  • Demonstrated ability to work in a high-performance team, driving / contributing to strategic direction, focused on process excellence and results / outcomes
  • Strong understanding of customer data analysis and key data insights and trends
  • Well-developed commercial acumen and proven ability to optimise campaign activity and post-campaign reporting to determine marketing effectiveness.
  • Degree in Marketing, Business, Data Science or similar.

So, why work for us?

  • You’ll receive assistance from a highly experienced support team – HR, Payroll, Finance, Marketing, IT;
  • We will provide you with some exceptional administrative tools to help you get the job done!
  • We’ll invest in you and your career - we love helping and watching our people grow!
  • You’ll work in an established team who genuinely love what they do; And
  • You will get the support you need so you can focus on what you love and what you’re good at.

How does this all sound?

If we’ve piqued your interest, and you love making people smile, then we welcome you to apply today!

Click here to apply