L3 Application Support | IT

Reporting to the Head of Applications, Architecture and Delivery you will be responsible for ensuring the contributions to the ongoing improvement of the systems, providing Level 3 Incident, Problem and Root Cause Analysis within our agreed SLA's.  

Key Duties & Responsibilities 

  • Document, test and implement Disaster Recovery procedures/strategies for Applications 
  • Develop and maintain documentation for technical application environments including strategy, design standards, process and specifications for release management, operational status management and recovery management
  • Manage the operational status of existing applications in the production environment by pro-active monitoring
  • Maintain currency of applications by ensuring service packs and upgrades are applied on a regular schedule 
  • Adhere to ITIL practices implemented and participate in the process to review and improve the practices 
  • Mentoring and coaching of our Level 1 and Level 2 IT Support Team

Personal Qualifications 

  • Minimum of 5 years experience in supporting and implementing vendor supplied custom written applications into a large corporate environment 
  • Data Warehouse experience 
  • General understanding of DevOps/Version Control (GIT) 
  • SQL knowledge, Azure certifications beneficial 
  • Experience with Azure SQL and Azure Data Analytics tool
  • Practice Management Software Application Management beneficial 
  • Experience with Middleware and its application in a Technical environment beneficial 

So, why work for us?

We are fast paced business with ambitious growth plans over the next 5 years. We are action and team orientated with a culture that reflects our values. Joining our team:

  • You’ll be a part of a high-performing, highly successful trans-Tasman team
  • We will set you up for success with tools and resources to ensure you are able to perform at your best
  • You’ll have flexible working arrangements
  • You will have access to our Employee Assistance Program with a wide range of services available
  • We offer up to date and ongoing training and development opportunities

If this role has peaked your interest, Apply Now!

Apply now