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Front Office Coordinator | Elwood | Full Time

Elwood, Victoria

The Opportunity
We currently have a rare newly created position for a Senior Front Office Coordinator to join our dedicated professional team at Boutique Dental Practice in Elwood, Melbourne. We are looking for friendly, dedicated people person with exceptional customer service skills to assist in delivering an exceptional patient experience.

We are modern, established practice with State of the Art technology and equipment. We have a small friendly team of dental hygienists and assistants led by professional Principal Dentist. Our philosophy is to serve our patients to help them achieve comprehensive dental health, and we achieve this with compassion, exceptional customer service and clinical excellence.

This is an excellent career opportunity where you can grow with an organisation that wants to invest in your professional development with regular continuing education opportunities and performance reviews.
About this Position
Working in a boutique high-end practice will see your days busy and juggling various responsibilities so ability to multi-task is essential for success in this role. You will work closely with Principal dentist, team of dental hygienists and assistants and above all our patients in ensuring their continued satisfaction.

Specifically, you will be responsible for all aspects of practice appointment book, including preparing and discussing dental treatment plans and payment arrangements with patients. Other duties would include patients management, dental accounts processing and receipting, preparing daily financial reports, re-call system management and various administrative responsibilities.
What we are looking for?
We are seeking a career savvy individual that truly enjoys interacting with patients and takes pride in the service they provide in leaving a memorable impression. You will have 5+ years' experience as dental receptionist. More importantly you will possess the following attributes:
  • An excellent phone rapport and aptitude for customer service
  • Display empathy and a pro-active approach to serving customers
  • A strong work ethic and taking ownership over your work
  • A professional appearance and demeanour
  • Self confident, positive, cheerful and a pro-active attitude
  • Ability to motivate and lead by example
  • Experience in Dental 4 Windows is advantageous
  • A desire to learn to new skills and a knack for picking up computer systems
  • Wears a smile on a regular basis
About Maven Dental Group
Maven Dental Group believes passionately that everyone deserves the very best dental care, so we've built one of the country's largest dental health organisations consisting of more than 98 general and specialist dental practices.

We put our people first, not just our patients. We recognise that our success is a direct reflection of our people, so we've created an environment that facilitates professional development, knowledge exchange and learning. This is so our people can confidently deliver exceptional service and care as experts in the dental industry.
Join us. Be part of our collective knowledge, apply now!

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