We are Abano Healthcare Australia Pty Ltd (ABN 80 131 333 492), 1300 Smiles Pty Ltd (ACN 094 508 166) and our related body corporates, together the Australian arm of Adams Aus Bidco Pty Ltd (ACN 637 090 996), a trans-Tasman dental support organisation (“we, us, our”).
We manage dental centres in Australia (Centres) and provide facilities and services to the dentists and other dental practitioners who operate from them (dental practitioners). We provide the administrative and non-dental services those dental practitioners need to provide you with dental services (dental services). Normally, those dental practitioners are not our employees and, in providing dental services and doing other things, are operating their own independent dental businesses.
We store and maintain patient records as part of the facilities and services that we provide to dental practitioners. This assists, if the need arises, other dental practitioners in the Centre to continue to manage your needs and provide continuity of care.
We will only collect personal information from you where reasonably necessary for purposes directly related to our functions or activities. We will only collect as much personal information as we and the dental practitioners operating from our Centres need to provide you with services (including dental services provided by the dental practitioners) and to allow us to obtain payment for those services. The types of personal information we may collect and hold about you include:
Billing and administration
We may also collect personal information from you when you use and access our websites (including any information contained in an online enquiry or a request for an appointment, device type and ID, IP address, pages you visited, time and date of visit and geo-location information).
If you do not provide us with all the personal information we request, the dental practitioners operating from our Centres may not be able to provide dental services to you.
We collect personal information about you in several ways, including from:
When you attend one of our Centres to obtain services from the dental practitioners operating from those Centres, we create a unique record for you. Every time a dental service is provided for you at one of our Centres, new information is added to your patient record.
Every time you use our website, information may be collected by us or on our behalf via services such as Google Analytics. Types of information collected may include:
The information that may be collected provides us with details about how the website is being used including the frequency and duration of visits, and which web pages you have accessed on the website.
We may provide third parties with aggregate statistics about our visitors, traffic patterns and related site information. This data reflects site-usage and does not contain identifying information.
We collect, use, disclose and handle personal information about you for the purpose of facilitating the delivery of dental services, including to:
We use and handle your personal information as is reasonably incidental to our ordinary course operations, including where necessary to manage our administration, store data, conduct systems maintenance and penetration testing, and manage accounts and payment for the services provided to you by the dental practitioners operating from our Centres. Subject to compliance with applicable Australian law, these incidental operations shall include our use and, where necessary, disclosure of your personal information:
The dental practitioners operating from our Centres may use de-identified information (derived from your personal information) for teaching purposes. We may also use this information to monitor, evaluate, plan and improve the services we provide to dental practitioners at our Centres.
We may use your personal information to provide third parties (such as government organisations) with aggregated, de-identified health information about our patients.
Should you, at any time, wish to withdraw your consent for your personal information to be part of a de-identified information database, please notify our Privacy Officer using the contact details below providing your full name, date of birth and address. Withdrawing this consent will not affect the relationship between you and your dental practitioner, nor will it hinder your ability to access services at a Centre.
We may also access, use or disclose your personal information:
We will use best endeavours to ensure your personal information is only stored and accessible from within Australia. However, we may disclose your personal information, or enable it to be accessed by:
We will take reasonable steps to ensure that these recipients do not breach the requirements of the Privacy Act 1988 (Cth) and other State and Territory privacy legislation that may be applicable. However, when you provide your personal information to us, you consent to the disclosure of that information outside of Australia in the circumstances described above, and acknowledge that we are not required to ensure overseas recipients handle that personal information in compliance with Australian privacy law.
We and the dental practitioners operating from our Centres are subject to a range of obligations relating to the periods for which health information and records must be retained. We must generally retain health information about an individual until at least:
Following such retention periods, if we no longer require personal information for a purpose permitted by Australian law, we will take reasonable steps to securely destroy or de-identify such personal information.
You (or your parent, guardian, attorney, authorised representative or responsible person) may request:
by contacting the Privacy Officer (details below). If you do so, please specify your identity and the details and format of the information which you are seeking access to, or correction of (including the element of inaccuracy or incompleteness, and information required to correct your information). We will respond to your request within a reasonable time, which will be no longer than 45 days in NSW and Victoria, and 14 days in the ACT.
There are some circumstances where we are not required to give you access to or correct your personal information. We will normally give you a written notice setting out our reasons for not complying with your request and informing you of how you can complain about our refusal.
There is no fee for requesting access to your personal information or for us to make corrections to the same. However, we may charge a reasonable fee for our costs involved in collating and providing you with access to any personal information, in accordance with applicable law. That fee is payable before access is given.
The Privacy Act requires us to notify affected individuals and the Australian Information Commissioner about ‘eligible data breaches’. An eligible data breach occurs when the following criteria are met:
If it is not clear whether a suspected data breach meets these criteria, we will investigate and assess the breach to determine whether the breach is an ‘eligible data breach’ that requires us to notify the affected individuals. This is to ensure that you are notified if your personal information is involved in a data breach that is likely to result in serious harm. Even if the criteria are not met, we may decide it appropriate to notify you anyway.
If you have any concerns or would like to make a complaint about how we handle your personal information, please contact the Privacy Officer (details below). Please include your name, email address and/or telephone number and clearly describe your concerns or complaint.
We will endeavour to respond to your complaint within a reasonable time after it is made. If you are unhappy with our response, we will provide you with information about further steps you can take.
You can contact our Privacy Officer in the following ways:
Attention: Privacy Officer
Maven Dental Group Pty Ltd
PO Box 5454
West End QLD 4101